Skill required: Omnichannel - Service Desk Voice Support

Designation: Customer Contact Comms Current Associate

Qualifications:Under Gradudate

Years of Experience:0 to 1 years

What would you do

- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.
Omnichannel refers to a seamless and integrated customer experience across multiple channels, such as online, in-store, and mobile. It ensures that customers can interact with a brand consistently, regardless of the platform they use. The goal is to enhance customer satisfaction and engagement. Key tasks involve coordinating marketing, sales, and customer service efforts across all channels.
Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.





What are we looking for

- - Written and verbal communication

- Ability to work well in a team

- Ability to perform under pressure

- Collaboration and interpersonal skills

- Negotiation skills

- Written Communication

- Customer Service

- Customer Satisfaction

- Customer Support Operations

- Customer Care

Roles and Responsibilities:

- - In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

- Your primary interaction is within your own team and your direct supervisor

- In this role you will be given detailed instructions on all tasks

- The decisions that you make impact your own work and are closely supervised

- You will be an individual contributor as a part of a team with a predetermined, narrow scope of work

- Please note that this role may require you to work in rotational shifts

Qualification Under Gradudate

📌 Customer Contact Comms New Associate-Voice (Bengaluru)
🏢 Accenture
📍 Bengaluru