Job Profile- International/Domestic Customer Support Executive

Job Location: Gurugram, Haryana only

Qualification- Graduation required

Salary- 2.5 - 4 LPA + incentives

Working Days- 6 days working with roster off.

Contact Person - HR Anjali - What‘s app your resume to

Interview Mode - Face to Face only (No virtual rounds)

Job description

PolicyBazaar is looking for agile and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:

- Handle inbound and outbound calls to address customer queries and concerns.
- Provide accurate information regarding insurance policies, premium calculations, and policy status.
- Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.




- Maintain customer records by updating information in the CRM system.
- Ensure customer satisfaction through professional communication and problem-solving.
- Meet daily, weekly, and monthly targets set by the team lead.

Required Skills:

- Excellent communication skills (verbal and written) in English and Hindi.
- Ability to handle customer queries efficiently and politely.
- Basic computer knowledge and proficiency in MS Office and email.
- Patience and empathy to manage difficult or irate customers.
- Prior experience in a call center or customer support role is a plus.
- Freshers and experience both can apply.
- Minimum education: Graduate.
- Salary package 2.5 Lpa to 4 Lpa.

Interested candidates can share their resume to or What‘s app to

Regards,

HR Anjali

Policy Bazaar

We are looking for Immediate joiners .

📌 International/Domestic Customer Support Executive (Gurugram)
🏢 Policybazaar.com
📍 Gurugram