ThreatModeler is the industry leader in automated threat modeling and secure software design, working with clients that include four of the top 10 Globally Systemically Important Banks (G-SIBs). Every sector of the global economy is being transformed by software, yet vulnerabilities are too often exposed by increasingly sophisticated cyber-attacks. By identifying security flaws in software architecture at the design phase, threat modeling makes it possible to fix issues before code is written.

ThreatModeler platform automates the threat modeling process, enabling developers to design and build secure software. At scale.

Purpose of the Rol

eThreatModeler is a fast-growing cybersecurity startup searching for a pioneering Digital Customer Success Manager (CSM) to establish and lead our new Digital Customer Success program. In this newly created role, you will be responsible for managing a large customer base primarily through automation and electronic communication. This is a significant opportunity to establish a new way of doing business at ThreatModeler, leveraging data-driven strategies to ensure the success and growth of our digital segment. You will build the foundation for scalable customer success, collaborating with cross-functional teams to deliver excellent digital experiences. Our ideal candidate is an innovator passionate about automation, analytical problem-solving, and building efficient, tech-touch processes that drive customer retention and expansion at scale

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Duties & Responsibiliti

- esEstablish and lead the Digital Customer Success progra
- m.Develop, implement, and maintain automations and electronic communication workflows, specifically leveraging tools like ChurnZero for customer lifecycle managemen
- t.Proactively monitor a large volume customer base through data-driven insights and automation to identify account health trend




- s.Identify high-volume churn risks and expansion opportunities within the digital segmen
- t.Develop and document scalable processes and playbooks to efficiently address identified churn and expansion scenario
- s.Analyze digital segment metrics (health, utilization, churn, renewal rates) to drive program improvement and organizational growt
- h.Collaborate cross-functionally (Sales, Product, Onboarding, Support) to ensure a consistently excellent customer experience within the digital segmen
- t.Task Management: Oversee the completion of digital program tasks, ensuring alignment with automated workflows and supporting data-driven decision-making for the digital segmen
- t.Team Player: Collaborate cross-functionally to ensure the organization has clarity on digital customer outcomes and shared learnings from automation initiative
- s.Go-Getter: Proactively take ownership of your responsibilities, demonstrating a strong sense of initiative and accountability. Your ability to make informed, independent decisions without the need for constant oversight from leadership will be essential to your succes

s.
Essential Ski

- llsStrong experience with customer success automation tools (e.g., ChurnZero, Gainsight, or Gon
- g).Proven track record of managing a large customer base using digital, tech-touch, or low-touch metho
- ds.Ability to develop and implement scalable processes and automated communication workflo
- ws.Grit and growth mindset, an ability to thrive in ambigui
- ty.High computer literacy and ability to learn new softwa




- re.Knowledge of customer success processes and practices, also knowing how to adapt processes to suit the needs of enterprise custome
- rs.Strong problem-solving and project management skills, with the ability to juggle multiple priorities and deliver resul
- ts.Proven track record in customer retention and account grow
- th.Ability to thrive in a quick-paced, dynamic environment and drive change within an organizati
- on.Strong professional presence that instills confidence in the customer and a proven track record of leading custome

rs.
Desired Experi

- ence
Experience: 3+ years experience specifically in digital customer success or tech-touch account management r
- oles.Experience: Advanced proficiency in configuring and optimizing customer success platforms for automa
- tion.Experience: Background in data analysis and using CRM data to trigger automated customer intervent
- ions.Communication Skills: Exceptional verbal, written, and presentation skills, with the ability to communicate effectively with executive-level stakeholders and influence internal t
- eams.Problem-Solving & Decision-Making: Strong analytical and problem-solving skills, with the ability to make informed, strategic decisions in high-pressure situat
- ions.Technical Aptitude: Comfortable working with technology, data, and CRM platforms (e.g., Salesforce, HubSpot) and customer success tools (e.g., ChurnZ

ero).
Person Requir

- ementsPatient and active lis
- tener.Passion for helping cust
- omers.Self-driven and proactive n
- ature.Excellent communication and interpersonal s
- kills.Highly organized and able to mult

itask.
What We

- Offer:Competitive salary and performance-based b
- onuses.Opportunities for growth opportunities and professional devel
- opment.A collaborative and innovative work envir

onment.

📌 Customer Success Manager (Ahmedabad)
🏢 ThreatModeler Software
📍 Ahmedabad