- Prioritise collection activity based on ageing, customer risk, payment history, and business impact.
- Maintain accurate collection notes, promised payment dates, dispute status, and follow-up actions in the ERP/collections system.
- Escalate high-risk accounts, unresolved disputes, and repeated non-payment issues to management in a timely manner.
- Analyse, research, and coordinate resolution of internal or external issues preventing customer payment, working with Order Management, Sales, Legal, and other relevant teams.
- Document and communicate collection status on all accounts on a weekly basis, or as needed, to the management team with recommendations on how issues should be resolved.
- Build and maintain professional relationships with customers to encourage timely payment and effective issue resolution.
- Maintain customer contact lists, internal and external contacts, and customer/payment history.
- Generate AR ageing reports and other ad-hoc reports as required.
Qualifications
- 5 years’ previous experience in a multinational company in a customer collections role.
- Excellent verbal and written communication skills in English; a second language would be advantageous.
- Excellent telephone presence: professional and courteous, with the ability to foster strong relationships with internal and external customers.
- Highly organised with robust attention to detail.
- Ability to establish a daily work routine and prioritise tasks to ensure maximum daily collection efforts.
- Proficient in all MS Office applications; Excel is essential.
- General knowledge of accounting and finance.
- Proficiency in ERP software is required; Oracle experience is preferred.
- Due to the nature of the workload during peak seasons, such as year end and quarter end, there may be periods in which time off cannot be guaranteed.
- Must be a motivated self-starter with a proactive personality who is able to work independently or as part of a team.