The IT Service Manager will be responsible for overseeing the delivery of IT services to meet business needs, ensuring service quality, availability, compliance with agreed SLAs.
This role bridges technical teams and business stakeholders while focusing on service excellence.
Key Accountabilities & Responsibilities:
Service Management:
o Ensure IT Services are delivered in line with agreed KPIs and SLAs.
o Monitor performance, availability and reliability of IT services.
o Manage incident, problem and change processes.
o Drive Root Cause Analysis and long term fixes for recurring issues.
Stakeholder Management:
o Act as the primary POC for business stakeholders regarding IT services.
Key Competencies Skills required
Technical Skills:
- Solid knowledge of service management practices.
- Experience with incident, problem, and change management processes
- Familiarity with Service monitoring tools & ITSM platforms (preferable Service Now), JIRA, etc..
- Excellent communication & stakeholder management skills.
📌 IT Service Manager (India)
🏢 CIEL HR
📍 India
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