Job Description Tech Support Engineer

Client: Baker Hughes
Company: Capgemini
Location: Pune
Role: Tech Support Engineer Cloud Applications
Experience: 4 7 Years
Employment Type: Full-Time

Job Summary

We are looking for a Tech Support Engineer to provide support for enterprise applications hosted on AWS and Microsoft Azure. The candidate will be responsible for application monitoring, incident troubleshooting, deployment support, and coordination with development and infrastructure teams to ensure application availability and stability.

Key Responsibilities

- Provide L2/L3 technical support for enterprise applications hosted on AWS and Azure.
- Monitor application health, availability, and performance across cloud environments.
- Troubleshoot application, deployment, configuration, and infrastructure-related issues.
- Work with development, DevOps, cloud, and infrastructure teams to resolve production incidents.
- Support application deployments and releases using Argo CD.
- Monitor and troubleshoot CI/CD and GitOps-based deployments.
- Perform log analysis and identify the root cause of application issues.
- Handle incidents, service requests, and problems within defined SLAs.
- Perform manual testing for application fixes, enhancements, and production changes.
- Validate application functionality after deployments and infrastructure changes.




- Coordinate with multiple teams during production releases and critical incidents.
- Prepare and maintain technical documentation, troubleshooting guides, and knowledge articles.
- Participate in production support activities, including on-call/shift support when required.

Mandatory Skills
- Microsoft Azure
- Argo CD
- Manual Testing
- Enterprise application production support
- Incident and problem management
- Application troubleshooting and log analysis

Good to Have
- Basic knowledge of AWS
- Knowledge of Kubernetes/Containers
- CI/CD concepts and GitOps
- Linux/Unix commands
- Git
- Monitoring and logging tools
- ITIL/production support processes
- Basic scripting knowledge

Candidate Profile
- Strong experience in enterprise application support.
- Hands-on experience working with Microsoft Azure environments.
- Good understanding of Argo CD and application deployment processes.
- Experience in manual testing and application validation.
- Strong troubleshooting and analytical skills.
- Valuable communication skills and ability to coordinate with offshore/onshore teams.
- Willingness to work in rotational shifts/on-call support, if required.

Screening Focus

Must have: Azure + Argo CD ++ Production/Application Support.

📌 Baker Hughes Tech Support Pune
🏢 HORIGINE CONSULTING
📍 Pune