At Skillo Villa , we believe a student's learning experience is only as positive as the support behind it. We're hiring a Customer Support Associate who doesn't just close tickets but someone who takes real ownership , navigates tough conversations with calm, and treats every student's concern like it actually matters.

If you thrive in a high-energy startup, love solving problems end-to-end, and want to grow fast, this role is for you.

~ Job Location: On-site, Bengaluru, JP Nagar, Bengaluru

~ Full-time · Immediate Joiners Preferred
~ Mon – Sat (6-days working)
~0–3 Yrs Exp
~ Graduated or Post Graduate (2023-2026- mandatory)

~ Perks and Benefits (Performance Based) And benefits performance based

What you'll do: Handle student queries across calls, chat, and email

Stay sharp on all course, platform, and payment-related info so you're never caught off guard
Own escalations, social media or otherwise, keep things calm, find a way forward




Work cross-functionally with internal teams to close open issues on time, every time
Complete accurate, prompt documentation for every resolved case — no loose ends

Generate support reports in Excel / Google Sheets for performance tracking

What we're looking for: ~0–3 years in Customer Support / Customer Success / Student Support

~ Experience handling escalations and social media complaints
~ Strong verbal and written communication in English
~ Proficiency in Excel and Google Sheets for reporting
~ Ability to work 6 days a week in a fast-paced environment

~ Prior EdTech / SaaS experience is a strong plus

#Customer Support#Escalation Handling#Social Media Escalations#Live Chat Support#CRMTools#Google Sheets#Excelreporting#EdTech #Support Student #Success Email #Support#Problem Solving# Inbound Calls

📌 Back Office Associate (Bengaluru)
🏢 SkilloVilla
📍 Bengaluru