Introduction:

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services.

More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview:

As a global insurance brokerage, Gallagher seeks to provide the best service to its customers. The Gallagher Center of Excellence is a crucial component of our ability to provide industry-leading quality and customer service, helping our global teams serve our end customers better, meet regulatory requirements and improve speed to market. The Gallagher Center of Excellence (GCoE) supports various divisions of Gallagher, providing premier service to our customers around the globe.

The GCOE has grown into a team of approximately 12,000 employees across seven locations Kolhapur, Mumbai, Cochin, Chandigarh, Shimoga, Bengaluru and Pune, providing reliable, fast and high-quality support to field staff. Working at GCoE gives you the opportunity to join a growing global organization.

We offer our employees an unmatched professional environment to use their skills, improve their knowledge and deliver tangible results. At Gallagher, we want to empower you to make a difference, take control and make an impact. Gallagher believes that all persons are entitled to equality in our employment opportunities.

How you'll make an impact

Responsibilities





- Handles the preparation of benefit calculations. Includes receiving and reviewing data to ensure accuracy for benefit quote.
- Has email and telephone contact with clients on data and administrative matters.
- Responsible for participant interaction on assigned call centers, including documentation of call and professional communication.
- Prepares calculation and deliverable of benefit quotes and letters.
- Prepares employee benefit statements.
- Assists in the preparation of letters for missing information to ensure proper document for payments.
- Works directly with Trustee to process payments.
- Logs quotes/deliverables and scans all participant communication in compliance with record retention policy.

About you:

Qualifications

- Bachelor’s degree or equivalent
- 2 to 4 years of relevant experience
- Cooperation and Teamwork – acts as part of a team, works well with others, takes fair share of the workload.
- Initiative and a sense of responsibility – takes personal responsibility for the timeliness and quality of the work he or she performs. Welcomes new challenges, opportunities and responsibilities. Has a sense of urgency (as needed to meet client deadlines)
- Sense of curiosity and rapid learning -- has the ability to learn new things quickly – wants to understand the big picture and seeks help to understand it.



Demonstrates sound learning and understanding in a reasonable period of time.
- Integrity – accepts responsibility for his or her work and interactions with others. Willing to stand up for what he or she believes, even if it is a minority opinion. Admits mistakes and works to correct them.
- Capabilities and Competencies – Can do the work required in a reasonable amount of time with high degree of accuracy, including benefit administration (retirement benefit calculations) and data manipulation (capable of using the available tools to create the necessary data for the project at hand). Basic oral and written communication skills. Given a project can, with some help and within the context of his or her base of knowledge, lay out a plan for achieving the objective in an efficient manner (i.e., individuals who have to be directed each step or all steps of a project generally don’t meet this criteria).

Compensation and benefits:

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Perks page.

- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

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