At SkilloVilla , we believe a student's learning experience is only as good as the support behind it. We're hiring a Customer Support Associate who doesn't just close tickets but someone who takes real ownership , navigates tough conversations with calm, and treats every student's concern like it actually matters. If you thrive in a high-energy startup, love solving problems end-to-end, and want to grow fast, this role is for you.
~ Job Location: On-site, Bengaluru, JP Nagar, Bengaluru
~ Full-time · Immediate Joiners Preferred
~ Mon – Sat (6-days working)
~0–3 Yrs Exp
~ Graduated or Post Graduate (2023-2026- mandatory)
~ Perks and Benefits (Performance Based) And benefits performance based

What you'll do:
Handle student queries across calls, chat, and email
Stay sharp on all course, platform, and payment-related info so you're never caught off guard
Own escalations, social media or otherwise, keep things calm, find a way forward




Work cross-functionally with internal teams to close open issues on time, every time
Complete accurate, prompt documentation for every resolved case — no loose ends
Generate support reports in Excel / Google Sheets for performance tracking

What we're looking for:
~0–3 years in Customer Support / Customer Success / Student Support
~ Experience handling escalations and social media complaints
~ Strong verbal and written communication in English
~ Proficiency in Excel and Google Sheets for reporting
~ Ability to work 6 days a week in a fast-paced environment
~ Prior EdTech / SaaS experience is a solid plus

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📌 Associate - Customer and Data Service (Bengaluru)
🏢 SkilloVilla
📍 Bengaluru