Blue Star is India's leading Heating, Ventilation, Air conditioning and Commercial Refrigeration (HVAC&R;) Company, with an annual revenue of over Rs 8000 crores, a network of 30 offices, 7 modern manufacturing facilities including the new state-of-the-art deep freezer facility at Wada, and Blue Star Climatech Limited’s world-class facility at Sri City; The Company has manufacturing facilities at Dadra, Himachal Pradesh, Wada and Ahmedabad, which use modern, state-of-the-art manufacturing equipment to ensure that the products have consistent quality and reliability. The Company has a manufacturing footprint of more than 1 lakh sq m, with the mainstay of product development and R&D; being energy-efficiency, coupled with eco-friendly and sustainable products.

To drive AMC customer retention, contract renewals, warranty-to-AMC conversions, and new AMC business by proactively engaging with existing and prospective customers. The role is responsible for managing the complete AMC sales and contract lifecycle, including opportunity identification, customer visits, proposal submission, negotiation, order collection, contract activation, invoicing, payment collection, and participation in AMC tenders.
The role aims to maximize AMC renewal and conversion opportunities, strengthen customer relationships, increase service contract revenue, and ensure timely realization of AMC payments in line with company policies and business targets.

Analyze the expiry data and classify customers based on:

Prioritize customers based on contract expiry dates and business potential.
# Coordinate with the relevant internal teams to obtain required technical, commercial, and installed-base information.
# AMC Proposal, Negotiation & Order Collection
# Understand customer requirements and prepare appropriate AMC proposals in accordance with company guidelines and commercial policies.
# Contract duration
Other commercial requirements




# Follow up with customers for acceptance and collection of purchase/order confirmation .
# Ensure that customer orders are received with accurate scope, value, duration, and commercial terms.
# Coordinate internally to ensure the order is processed correctly and without delay.

Proforma Invoice & Payment Collection
# Coordinate with Finance/Accounts for payment confirmation and reconciliation.
# Escalate delayed payments to AH/RH or the concerned management team as required.
# AMC Contract Activation & CBO Coordination
# Confirm successful contract activation before proceeding with subsequent service activities.
# Coordinate the issuance of Work Orders (WO) to associates/service partners after contract activation.
# Ensure that work orders accurately reflect the applicable customer, contract, scope, and service requirements.
# Conduct regular payment follow-ups through calls, emails, and customer visits wherever required.
# Coordinate with Finance/Accounts for payment status and reconciliation.
# Ensure timely collection of AMC payments and achievement of assigned collection targets.

Customer Relationship Management – PR Visits & Calls

Conduct regular PR visits and customer calls to maintain robust relationships with existing customers.
# Understand customer satisfaction levels, service concerns, upcoming requirements, and business needs.
# Strengthen customer relationships to improve retention and increase the likelihood of contract renewal.





Identify PEP customers and prospective accounts with potential for service contract business.
# Understand the customer's business, installed equipment base, service requirements, pain points, and expectations.
# Identify opportunities for AMC/service contracts based on customer needs.
# Convert identified opportunities into AMC orders in line with business targets.

AMC Tender Management
# Identify and track relevant AMC tenders for new business opportunities.
# Review tender requirements, eligibility criteria, scope of work, commercial terms, and submission timelines.
# Coordinate with technical, commercial, finance, legal, and other relevant teams to prepare tender submissions.
# Support preparation of technical and commercial proposals as required.
# Coordinate for management approvals before tender submission.
# Graduate in Engineering, Business Administration, Commerce, or a relevant discipline .
An MBA/PG qualification in Sales/Marketing would be an advantage.
Experience
~3-10 years of experience in:
~ AMC sales
~ Service contract sales
~ After-sales service
~ Customer relationship management
~ B2B sales
~ Contract management
~ Service business development
~ Experience in equipment, industrial products, medical equipment, engineering products, or other service-oriented industries would be advantageous.

AMC sales and renewal management
Contract negotiation
B2B customer management
Payment collection and receivables follow-up
Tender management
Sales pipeline management
Customer relationship management
Basic commercial understanding
Order management
MS Office/Excel
CRM/ERP/service management system experience

Relationship-building ability
Commercial acumen
Planning and prioritization
Coordination and stakeholder management

📌 Sales Director & Board Member (Bengaluru)
🏢 Blue Star
📍 Bengaluru