Respond to and resolve desktop support tickets within the defined SLA.
Provide first-line support for hardware software and peripheral issues.
Escalate unresolved issues to the L2 engineer or relevant teams.
and Software Support:
Perform basic troubleshooting of desktops laptops printers and peripherals.
Install configure and maintain operating systems and standard software
applications.
Replace or repair hardware components as needed.
Support:
Assist users with login issues software installations and basic application
troubleshooting.
Provide support for email configuration and access.
Guide users on IT policies and best practices.
Management:
Maintain inventory of IT assets such as desktops laptops and peripherals.
Perform routine health checks of IT equipment.
Connectivity:
Troubleshoot basic network connectivity issues including LAN Wi-Fi and
VPN.
Support basic configuration of network printers.
and Reporting:
Log and document all incidents and resolutions in the ticketing system.
Provide daily and weekly status reports to the IT supervisor.
Required Skills:
Required Skills & Qualifications Bachelors degree in Information Technology Computer Science or related field (or equivalent experience) 13 years of experience in IT project coordination or project support Basic understanding of IT systems software development or infrastructure Familiarity with project management tools Robust organizational and time-management skills Excellent written and verbal communication skills Ability to work with cross-functional teams Preferred Qualifications Experience working in enterprise or multi-project environments Key Competencies Attention to detail Problem-solving skills Stakeholder coordination Documentation and reporting Ability to manage multiple priorities Reporting To IT Project Manager