- Oversee daily housekeeping operations and ensure all guest rooms and public areas maintain the highest standards of cleanliness and presentation in accordance with Fairmonts quality guidelines
- Supervise train and mentor housekeeping staff conducting regular inductions and performance evaluations to foster a culture of excellence and professional development
- Conduct thorough room inspections and quality audits to verify compliance with established cleaning standards and address any deficiencies promptly
- Manage inventory levels of cleaning supplies linens and equipment ensuring cost-effective procurement and optimal stock availability
- Coordinate with maintenance and engineering departments to address repairs maintenance issues and ensure timely resolution of guest-reported concerns
- Respond to guest requests and complaints with professionalism and courtesy implementing service recovery measures to enhance guest satisfaction
- Maintain comprehensive records and reports on housekeeping activities including occupancy rates staffing schedules and maintenance logs
- Ensure strict adherence to health safety and hygiene regulations including proper handling of chemicals and waste management procedures
- Plan and execute deep cleaning projects and seasonal maintenance tasks to preserve the propertys condition and appearance
- Collaborate with front office guest services and other departments to ensure seamless communication and coordinated service delivery
- Monitor and manage departmental budgets controlling labour costs and operational expenses whilst maintaining service quality
- Implement and promote sustainable housekeeping practices and environmental responsibility initiatives across the department
Qualifications :
- Minimum 4 years of housekeeping management experience in a luxury hotel environment
- Strong knowledge of hospitality industry standards quality guidelines and best practices
- Excellent organisational and time management skills with the ability to prioritise multiple tasks
- Proficiency in housekeeping management systems and hotel property management software
- Comprehensive knowledge of health safety and hygiene regulations including chemical handling and waste management procedures
- Fluent English communication skills both written and verbal with solid interpersonal abilities
Additional Information :
WHAT IS IN IT FOR YOU:
- Come As You Are
- Work With Purpose
- Grow Learn and Enjoy
- Explore Limitless Possibilities