Razorpay is one of Indias leading full-stack financial technology companies powering the way businesses move manage and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - weve since grown into a fintech powerhouse driving Indias digital payment revolution.

Razorpay powers millions of businesses with a smarter scalable stack that goes beyond transactions to help them truly build and grow.

From building AI-native agentic payments to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation smart payouts and predictive financial insights we are embedding intelligence across our stack to make money movement faster safer and more close collaboration with ecosystem partners - including banks networks regulators - we are pioneering industry-first solutions that are shaping the next era of fintech

Across India Singapore and Malaysia our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem thats redefining how money moves across Asia.

Today that ecosystem supports everyone from early-stage startups to some of Indias largest enterprises enabling them to accept process and disburse payments at scale while expanding into recent ways of managing money more efficiently.

Our scale speaks volumes: Razorpay processes $180 billion in annualized transactions powering leading businesses like Airbnb Facebook WhatsApp Airtel CRED BookmyShow Zomato Swiggy Lenskart Mirae Asset Capital markets Indian Oil National Pension Scheme - and over 100 of Indias unicorns. With strong roots in India and growing operations in Southeast Asia we are shaping the next chapter of financial technology across the region.

We are backed by global investors including GIC Peak XV Partners (formerly Sequoia Capital India & SEA) Tiger Global Ribbit Capital Matrix Partners MasterCard and Salesforce Ventures having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments) Curlec (Malaysia expansion) BillMe (digital invoicing) and POP (rewards-first UPI) - along with earlier moves in fraud prevention payroll and lending have further strengthened our platform and widened our footprint across Asia.

But what truly sets Razorpay apart is our culture. At Razorpay ownership is our oxygen - you own what you build with no micromanagement or red tape just the runway to make your ideas fly. Learning is a lifestyle - if youre curious youll feel at home here. People > Pedigree - we hire for attitude hustle and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say thank you.



Guided by our values of Customer First Autonomy & Ownership Agility with Integrity Transparency Challenging the status quo and a strong belief that Razorpay grows with Razors youll be part of a 3000 strong team building not just products but the financial infrastructure of the future.

Role Summary
The Territory Sales Manager (TSM) / Senior Territory Sales Manager (Sr. TSM) will be responsible fordriving merchant acquisition and revenue growth across the assigned territory. The role involvesmanaging relationships with Retail merchants Enterprise customers Aggregators and Bankingpartners while ensuring seamless onboarding deployment and portfolio management of RazorpaysOffline Payment incumbent will focus on new business acquisition (Hunting) and relationship management &portfolio; growth (Farming) while collaborating closely with internal cross-functional teams to deliveran exceptional merchant experience.

Key Responsibilities

Business Development
Drive sales of Razorpay Offline Payment Solutions across the assigned territory.
Achieve monthly quarterly and annual sales and deployment targets.
Identify and acquire new merchants across Retail SME Mid-Market and Enterprisesegments.
Build a strong pipeline through field sales referrals banking channels and partnernetworks.
Generate consistent business opportunities through market mapping and prospecting.

Merchant Acquisition & Onboarding
Acquire new merchants for Razorpay POS Soundbox (SB) and Payment Gateway (PG)wherever applicable.
Manage the complete sales cycle from lead generation to onboarding and activation.
Ensure timely documentation KYC completion installation and merchant activation.
Coordinate internally to ensure smooth merchant onboarding and faster turnaround times.

Relationship & Portfolio Management
Manage the assigned merchant portfolio and ensure high merchant engagement.
Build strong long-term relationships with existing merchants.
Drive cross-sell and upsell opportunities across Razorpays payment solutions.
Improve merchant retention and transaction growth within the portfolio.
Conduct periodic merchant visits and business reviews.

Banking Relationship Management
Develop and maintain strong working relationships with partner bank branches and salesteams.




Generate quality merchant referrals through banking partnerships.
Conduct joint customer meetings and business development initiatives with bankstakeholders.
Ensure effective engagement with banking partners to maximize business opportunities.

Aggregator & Enterprise Business
Build relationships with aggregators franchise networks and enterprise customers.
Identify opportunities to onboard key enterprise accounts within the territory.
Coordinate with internal enterprise and solution teams to ensure successfulimplementation.

Cross-Functional Coordination
Work closely with Operations Product Risk Finance Customer Success and Installationteams.
Ensure timely merchant onboarding deployment and issue resolution.
Escalate and resolve merchant concerns to maintain a superior customer experience.
Provide market feedback to internal teams for continuous product improvement.

Market Development
Track competitor activities pricing and market trends.
Identify new business opportunities and emerging market segments.
Execute local sales campaigns and merchant engagement activities.
Increase Razorpays visibility and market share within the assigned territory.

Desired Candidate Profile
810 years of experience in Merchant Acquiring FinTech Banking Payment Solutions POSSales or Financial Services.
Proven experience in field sales and merchant acquisition.
Strong exposure to Retail SME Enterprise Aggregator and Banking channels.
Good understanding of POS acquiring Soundbox QR and Payment Gateway solutions.
Excellent relationship management negotiation and communication skills.
Strong ownership mindset with the ability to work independently in a target-drivenenvironment.
Willingness to travel extensively within the assigned territory.

Preferred Industry Experience
Merchant Acquiring
FinTech
Banking
Digital Payments
POS Sales
Payment Gateway
Retail Sales
Enterprise Sales

Key Performance Indicators (KPIs)
Merchant Acquisitions
POS Deployments
Soundbox Deployments
Banking-Sourced Business

Enterprise & Aggregator Acquisitions
Active Merchant Base
Portfolio Growth
Merchant Retention
Cross-sell & Upsell Revenue
Sales Target Achievement
Customer Satisfaction & Service Levels

Location: Kolkata

Razorpay believes in and follows an equal employment opportunity policy that doesnt discriminate on gender religion sexual orientation colour nationality age etc. We welcome interests and applications from all groups and communities across the globe.

Follow us on LinkedIn & Twitter

Required Experience:

Manager

📌 Territory Manager, Bank Retail & Direct Enterprise Sales (Kolkata)
🏢 Razorpay
📍 Kolkata