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Location
Pune
Experience:
6 - 10 years
What awaits you/ Job Profile
- Ensure smooth day-to-day operations and stability of business-critical applications.
- Act as the primary support contact for incidents performance and availability.
- Monitor systems logs and application health to detect and resolve issues early.
- Handle incident problem and change management including complex tickets.
- Collaborate with cross-functional teams for quick resolutions.
- Perform post-release validations and ensure system stability.
- Support data validation environment readiness and access management.
- Track KPIs and recurring issues to improve reliability.
- Contribute to continuous improvement and process optimization.
- Ensure business continuity during critical periods.
What should you bring along
- Experience in application support for critical systems.
- Strong understanding of ITIL processes (incident problem change).
- Ability to troubleshoot functional and technical issues.
- Basic knowledge of cloud monitoring and logging tools.
- Experience with deployments and configuration changes.
- Understanding of user roles and access management.
- Familiarity with APIs and data flows (XML/JSON).
- Experience with ticketing tools and SLA environments.
- Strong analytical and problem-solving skills.
- Good communication and documentation skills.
Must have technical skill
- Own end-to-end operational stability availability and performance of business-critical applications across production and non-production environments.
- Java/J2EEQuarkus Frameworks Microservices Angular PostgreSQL.
- L2/L3 Application Support & Incident Management expertise.
- Monitoring tools experience (AWS CloudWatch Dynatrace Splunk kibana Shell Scripting).
- Strong log analysis and root cause identification skills.
- Experience in deployments integrations and environments.
- SQL cloud basics and SLA/SLO understanding.
Positive to have technical skills
- Certifications (ITIL Foundation ServiceNow).
- CI/CD and DevOps tools (Git).
- Automation/scripting (Python Shell).
- Monitoring tools (Grafana ELK stack).
- Experience in regulated environments.
Required Experience:
Manager
📌 Release Manager (Pune)
🏢 BMW TechWorks
📍 Pune
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