Senior Manager – Security Operations

1. JOB DESCRIPTION

Job Title: Senior Manager – Security Operations

Department: Engineering and Operations

Location: Mumbai

Reporting: Director, Global Security Operations

Job Type: Full Time

Shift: US Hours

1. PRE-REQUISITES

- Passionate for security
- Hands-on experience with Security products and technology
- Strong people management skills
- Possess customer centric approach with empathy
- Managed Network and Security “24x7” support experience on global large-scale networks
- Strong communication, presentation and customer handling skills
- Ability to offer technical and experience-based advice to executives, colleagues and subordinates
- Proven ability on security automation
- Technical expertise in multi-vendor environment
- Firewall: Palo Alto, Fortinet, Checkpoint
- VPN: SSL VPN Global Protect, Cisco Anyconnect
- SASE: Zscaler ZIA, ZPA, ZDX, Palo Alto Prisma
- NAC: Aruba Clear Pass, Cisco ISE
- Load Balancers: F5 BigIP LTM/GTM, Juniper, Netscaler
- SIEM

1. RESPONSIBILITIES

- Manage Security Operations Center 24x7
- Security Device Management for global enterprise large scale customer
- Manage team of Security Engineers
- Handle Incident, Problem and Change Management as per ITIL framework
- Handle technical escalations
- Manage ticket queue, participate in Severity 1 and Severity 2 tickets
- Create Service Improvement Program




- Create and Present Root Cause Report for security incident
- Act as point of contact for large clients
- Proactively identify risks and vulnerabilities for security devices and drive vulnerability remediation program
- Lead Patch Management process on all Security devices
- Act as lead for Security Incidents and owner for investigation as well as follow-up actions
- Build and present weekly/ monthly/ quarterly performance reports and measurement metrics
- Design and execute security operations processes;
identify and measure critical Security Operations metrics;
and continually improvethe efficiency of the Security Operations function
- Ensure asset compliance activities such as keeping track of licensing, support contracts, etc.
- Mentor and conduct training programs
- Create and present annual evaluations, performance development plans and KRAs
- Foster teamwork and show commitment to team objectives;
promote collaboration and remove obstacles

1. TRAINING AND CERTIFICATION

- PCNSA, PCNSE, CISSP, NSE4, CCIE Security, CEH

1. EXPERIENCE

- Minimum 12 years of progressive, relevant experience and proven capability to work in a complex network setting

1. EDUCATION

- Bachelor in Engineering - Computers/Electronics/Communication or related field
- Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience

INDGN2026

📌 Network Security Operations Manager - Ixli (India)
🏢 NTT Global Networks
📍 India