? Hiring: Experience Lead (UX/CX Strategy) | Pan India | Onsite

We're looking for an experienced Experience Lead to drive experience strategy, customer journey transformation, and design governance for enterprise digital platforms.

? ? Experience: 8–10 Years

? Location: Pan India

? Work Mode: Onsite

? Salary: Best in the Market

Must-Have Skills

- Experience Strategy & Design Leadership
- Customer Journey Mapping & Service Blueprinting
- Sitecore XM Cloud / Sitecore AI
- Sitecore CDP & Personalize
- Sitecore Experience Edge
- Dynamics 365
- Azure Services
- Omnichannel Experience Design
- Accessibility & Personalization
- CRM & CMS Capabilities

Key Responsibilities

- Define personas, customer journeys, and service principles.
- Create service blueprints covering touchpoints, frontstage and backstage processes, systems, data, and KPIs.
- Lead customer research and translate insights into experience strategies.




- Govern design quality across implementation teams.
- Drive personalization strategies using Sitecore CDP and Experience Edge.
- Collaborate with business, technology, and design stakeholders to deliver user-centric digital experiences.

What We're Looking For

- Solid executive stakeholder management.
- Workshop facilitation and strategic storytelling skills.
- Experience leading cross-functional teams.
- Data-driven decision-making with analytics-informed design.

Interested candidates can share their updated resume through DM or mail.

#Hiring #ExperienceLead #UXStrategy #CustomerExperience #Sitecore #Dynamics365 #Azure #JourneyMapping #ServiceBlueprinting #DigitalExperience #OnsiteJobs #PanIndia

📌 Experience Lead (UX/CX Strategy) (Mumbai)
🏢 TECEZE
📍 Mumbai