About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform empowering 210,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco, to grow their revenues via WhatsApp.
~Trusted by top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more
~ yWork with a dynamic, rapid-growing team passionate about customer success
.Gain hands-on experience in building and optimizing support systems and processes
.esCustomer Interactio n: Manage customer inquiries across phone, email, live chat, and social medi
Product Assistanc e: Provide accurate product/service information, handle complaints, process orders, and manage return
Customer Record s: Maintain detailed,



accurate records of all interactions in CRM/support tool
Performance Goal s: Collaborate with the support team to achieve and exceed KPIs/SLA
Process Improvemen t: Contribute to the creation and refinement of support processes, tools, and workflow

ons1+ ye ars of experience in customer support or a related rol e (B2B SaaS experience prefer re
Proficiency in support platforms (e.g ., Zendesk, Freshdesk, LiveC hat) and CRM too
Opportunity to lead impactful projects and shape customer experiences i n a scaling sta r
Directly contribute to the success of brands generating a large share of revenues via AiSe

📌 Customer Services Team Leader - Chief Executive - Customer services (Gurugram)
🏢 AiSensy
📍 Gurugram