nPolicyBazaar.com is looking for agile and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction
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Key Responsibilitie
- s:Handle inbound and outbound calls to address customer queries and concern
- s.Provide accurate information regarding insurance policies, premium calculations, and policy statu
- s.Escalate unresolved queries to the appropriate internal teams and ensure timely follow-u
- p.Maintain customer records by updating information in the CRM syste
- m.Ensure customer satisfaction through professional communication and problem-solvin
- g.Meet daily, weekly, and monthly targets set by the team lea
d.Required Skill
- s:Excellent communication skills (verbal and written) in English and Hind
- i.Ability to handle customer queries efficiently and politel
- y.Basic computer knowledge and proficiency in MS Office and emai
- l.Patience and empathy to manage difficult or irate customer
- s.Prior experience in a call center or customer support role is a plu
- s.Freshers and experienced candidates can both app
ly
📌 Customer Service Representative (Gurugram)
🏢 Policybazaar.com
📍 Gurugram
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