We are seeking a dedicated Service Manager to oversee and improve our service operations in Gurgaon, India. The ideal candidate will ensure customer satisfaction while managing a team effectively and efficiently. This role requires strong leadership and problem-solving skills in a full time, office-based environment.
Key Responsibilities:
1. **Team Management**: Lead and motivate a team of service staff to deliver exceptional customer service, providing training and support to enhance their skills.
2. **Service Delivery**: Monitor the service delivery process to ensure all interactions meet company standards and customer expectations.
3. **Customer Engagement**: Act as a primary point of contact for customer inquiries and complaints, resolving issues promptly and maintaining strong relationships.
4. **Performance Analysis**:
Analyze service performance metrics to identify areas for improvement and implement strategies to enhance service quality and efficiency.
5. **Operational Coordination**: Collaborate with other departments to streamline operations, ensuring that service objectives align with overall business goals.