/n We are looking for a Territory Service Officer (TSO) to drive service business, customer satisfaction, process adherence, and dealer capability across the assigned territory.
/n Key Responsibilities
/n /n Drive service business growth, retention, and customer acquisition at dealer workshops.
/n Ensure adherence to HMCL service processes, policies, warranty, FSC, and parts management.
/n Implement key initiatives such as We Connect, campaigns, VAS, SPA, and product support programs.
/n Monitor parts & oil inventory, service performance, complaints, and customer satisfaction.
/n Drive dealer audits, MIP/my Score, Hero Connect, PIN, TIB, and counter-measure implementation.
/n Ensure timely FSC and warranty claim settlement.
/n Drive manpower availability, training, OJT, and capability development at workshops.
/n Organize service camps and customer engagement activities to improve business and loyalty.
/n /n Key Skills: Dealer Management | Automotive After-Sales | Customer Satisfaction | Service Business | Process Compliance | Team Development
📌 Territory Service Officer Contractual Kolkata (India)
🏢 Hero MotoCorp
📍 India
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