Position OverviewWe are looking for an E-Commerce Senior Logistics Executive to own the end-to-end order fulfilment ecosystem across our B2B and D2C channels. You will be monitoring and coordinating with our warehouse team, marketplace partners, shipping aggregators, and end customers - ensuring every order leaves on time, every dispute is resolved rapid, and every delivery milestone is tracked without gaps.Key ResponsibilitiesSupervising Order Processing & FulfilmentSupervise daily B2B and D2C order processing, picking, packing, and dispatch across Shopify D2C, Amazon, Nykaa, Myntra, Tira, and other B2B channels.Ensure order SLAs are met consistently across Shopify D2C, Amazon, Nykaa, Myntra, Tira, and other B2B orders.Maintain packaging quality standards aligned with brand guidelinesLogistics CoordinationServe as the primary point of contact with Delhivery, Shiprocket and other shipping partners for AWB generation, pickup scheduling, and last-mile coordinationCoordinate with B2B partners for inward and outward logistics, purchase orders, and delivery confirmationsProactively track shipments, flag delays, and drive resolution before customer escalationsDisputes & Claims ManagementRaise, track, and follow up on shipment disputes, lost shipments, RTO (Return to Origin) cases, NDR (Non-Delivery Reports),



and damage claims with shipment partners and B2B partnersMaintain documentation and MIS for all open disputes and resolution statusCoordinate with the finance team for COD remittancesUnicommerce & Systems ManagementManage the Unicommerce dashboard for order syncing, inventory updates, manifest generation, and channel-wise fulfilment trackingEnsure accurate SKU-level inventory movement records and flag discrepancies proactivelyLiaise with the tech/marketplace team for any Unicommerce integration issuesRequirements2–4 years of experience in logistics/supply chain operations in an e-commerce or D2C brand environmentHands-on experience with Unicommerce (non-negotiable)Working knowledge of courier partner portals — Delhivery, and Shiprocket experience strongly preferredFamiliarity with B2B fulfilment workflows (LR generation, transporter coordination, GRN processes)Knowledge of Amazon FBA, Myntra and marketplace SLA frameworks is a must.Strong command of Excel/Google Sheets for daily MIS and dispute trackingExcellent written and verbal communication - you'll be coordinating with partners dailyKey CompetenciesLogistics and Supply Chain OversightOrder and Inventory ManagementCustomer Relationship ManagementData Analysis and MIS ReportingEscalation and Complaint HandlingCross-Functional Team Collaboration

📌 Senior Executive Logistics (Noida)
🏢 The Formularx
📍 Noida