Customer Experience ExecutiveTrevel (Inwisement Technologies Pvt. Ltd.) | MGF Metropolis Mall, MG Road, Gurugram | Full time, On Site | Day and night shift availability requiredTrevel is a premium, 100 percent electric ride hailing platform across Gurugram and Delhi NCR. A fully owned fleet of MG Windsor EVs, trained salaried chauffeurs, and a zero cancellation promise. That promise is only as valuable as the person answering when something goes wrong. That is this role.What you will ownHandle customer interactions across IVR, WhatsApp Business and company support channels, across day and night shiftsResolve queries, complaints and feedback with accurate, timely answers, not holding repliesRun escalation procedures cleanly and know when to pull ops inCoordinate with operations and the chauffeur teams to close issues at the root,
not just the ticketHold response time and resolution quality against Trevel service standardsFlag repeat complaint patterns to the team so they get fixed once instead of handled fifty timesWhat we are looking for1 to 4 years in customer support, hospitality, luxury services, mobility or operations supportClear verbal and written communication in English and HindiGenuine listening ability, the patience to understand a complaint fully before answeringCalm under pressure, especially on live ride escalationsComfort multitasking across several channels at onceFamiliarity with WhatsApp Business tools and ticketing systems is a plusAt Trevel, customer experience is not a support function sitting behind the product. It is the product. If you genuinely care whether a customer's night went well, you will fit here.