Job Type: Full time

Customer Support Associate – GDS Voice ProcessCompany:WNS Global ServicesLocation:Gurgaon / GurugramExperience:2+ YearsProcess:US Travel – Voice ProcessShift:24/7 Rotational ShiftsEducation:Minimum GraduateEmployment Type:Full-timeAbout WNSWNS Global Servicesis a global business process management (BPM) company that combines industry expertise with technology and analytics to deliver business solutions to organizations worldwide. WNS works with clients across multiple industries, includingTravel, Banking & Financial Services, Healthcare, Retail, Insurance and Logistics .WNS has a strong presence in the travel and hospitality domain and offers opportunities to work with global clients and international processes.Job SummaryWNS is hiring experiencedGDS Travel Professionalsfor aUS Travel Voice Processin Gurgaon. The ideal candidate should have a minimum of2 years of relevant travel experiencewith hands-on expertise inAmadeus or Sabre GDSand strong knowledge of airline reservations and ticketing.Candidates with strong end-to-end GDS knowledge, includingPNR creation, booking, ticketing, refunds, cancellations, exchanges and reissues , will be preferred.Key ResponsibilitiesHandle customer calls related toUS travel bookings and reservations .Create,



modify and managePNRsusing GDS systems.Handle flightbooking and ticketingactivities.Processcancellations and refundsas per applicable guidelines.Handleticket exchanges and reissuesaccurately.Resolve customer queries related to flight bookings and reservations.Provide accurate and timely solutions while maintaining high customer service standards.Maintain accuracy and compliance while processing travel transactions.Achieve defined quality, productivity and customer satisfaction targets.Work effectively in a24/7 rotational shift environment .Required Skills & QualificationsMinimum2 years of experience in Travel / GDS .Hands-on experience withAmadeus or Sabre .Strong knowledge ofGDS and airline reservation systems .Good understanding of:PNR Creation & ManagementFlight BookingTicket IssuanceRefundsCancellationsExchangesReissuesExcellentverbal and written communication skills .Strong customer-handling and problem-solving abilities.Comfortable working in a24/7 rotational shift environment .MinimumGraduatequalification.Candidates withUS Travel / International Travel / B2B Travelexperience will be preferred.Shift & Weekly Off24/7 rotational shifts2 rotational weekly offsTransport FacilitiesOne-side transport shuttle:Pickup available from the nearest metro station.One-way cab facilityavailable.Preferred Candidate ProfileCandidates with strong practical experience inAmadeus/Sabre and end-to-end travel ticketingwill be preferred.Candidates having exposure toUS Travel, International Travel, B2B Travel Support, Voice Process, airline reservations and ticketingare encouraged to apply.How to ApplyPlease click on the Link below to Register and Apply.https://smrtr.io/zdfHn

📌 Travel Consultant (Mumbai)
🏢 WNS
📍 Mumbai