- ServiceNow Certified: CIS HR, HRSD Professional, CSA, CAD
- At least 4+ years of experience as SN HRSD BA
- SN Skills: SN platform architecture & related products. HR scoped applications especially HR Service Portal, Knowledge base, HR Case management, Virtual Agent, Now Mobile App, Integration Hub, Access Management, Data model, Test Automation framework, Reporting
- Ability to lead analysis, design work to provide solutions to business problems
- Ability to present the SN HRSD solution (Global Template, already developed) to business stakeholders and gather requirements. Should be able to answer questions related to SN HRSD.
- Ability to validate requirements,
reason out reasons for deviations to Global Template and promote a fit-to-standard approach
- Work with business stakeholders to break down HRSD business requirements into workable SN solution design
- Support all team members with design options in service now HRSD for various topics
- Support dev team during the sprint to solve any design problem
- Work with SN support and QA team on SN related design gaps, defects, tickets and enhancements
- Share SN design related best practices
- Lead any design work related to recent SN features and capability