- Provide technical support and assistance to clients via phone, email, or chat.
- Troubleshoot and resolve complex technical issues efficiently.
- Collaborate with internal teams to identify and implement solutions.
- Develop and maintain technical documentation and knowledge base articles.
- Analyze customer feedback and suggest improvements to processes and procedures.
- Participate in training and development programs to enhance technical skills.
Job Requirements
- Robust understanding of employment firm operations and recruitment services.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a team environment.
- Strong analytical and troubleshooting skills.
- Familiarity with technical support tools and software.
- Ability to adapt to changing priorities and deadlines.
📌 Support engineer (Kolkata)
🏢 Purview Services
📍 Kolkata
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