Mandatory skills:- Looking for Strong ITBM resource with experience in Resource Management, Demand and PPM. Prior experience of workspaces is desirable
Accountabilities
- Working across ServiceNow Platform and associated modules like : ITOM, ITSM, GRC.
- Working on ServiceNow integrations using Integration Hub and Flow Designer
- Design, build, test and document solution end to end
- Work in Agile projects as a Dev engineer to deliver solutions for enhancements to be delivered in a sprint.
- Working in larger projects as developer to support initial implementation of new ServiceNow features.
- Knowledge transition from external implementation partners for new modules
- Keep technical expertise up to date
Dimensions and Special Challenges
- The current ServiceNow platform uses ITSM, ITBM & LSM modules with future modules like ITOM & GRC/SecOps being planned for implementation.
- Virtual working in a global setting with culturally diverse teams and across many organizational boundaries (within and across IT support and delivery organizations, incl. suppliers)
- Managing multiple delivery priorities, multiple demand requests and complex (integration) issues
- High degree of application, technology and SaaS landscape complexity and integration
- Working as one team with business support teams to ensure seamless development and deployments of changes and maximum added value for the business by proposing continuous improvements in line with the business needs and strategy
Mandatory Qualifications and Skills
- Hands On experience as a software engineer
- HTML5/CSS/AJAX/.Net/Java/Webservices/GlideRecord
- Client Side and Server-Side Scripting Client & Server API's/SaaS integration services
- ACL & debugging
- COTS (Commercial Off The Shelf Software)
- Understand basic fundamentals of iterative development and continuous delivery
- Understand basic fundamentals of software development processes and procedures
- Understand basic fundamentals of CICD process, concepts of Integration and Deployment Pipelines
- Understand incremental delivery and use metrics to track progress against the intended timeline
- Experience in working in agile/scrum delivery teams/DevOps
- Self-starter and able to handle concurrent tasks with appropriate priority
- Ability to challenge and debate issues of importance to the organization
- Good interpersonal skills and a collaborative management style, both face-to-face and virtually