Roles and Responsibilities

- Issue boarding passes
- Document verification
- Knowledge of Check-in
- PAX Assistance in arrival, departure etc.
- Handling VDBs, DBs
- Smooth cancelled operations

Collection of Excess baggage charges/taxes

Desired Candidate Profile

- Technical/Functional Expertise
- Persuasive Communication
- Customer Orientation
- System Orientation

Result Orientation

Technical & functional skills

- Team management and customer servicing
- Check-in and ensure that tickets and travel documents (passport, visas (if req.), etc) of pax are valid.
- Validate E-Tix pax identity and documents.
- Through check-in pax if applicable.
- Report blacklisted documents to the seniors immediately.
- Check for the cabin baggage and oversized and excess baggage.
- Weight and determine excess baggage, issue excess baggage tickets, and collect excess baggage charges.
- Carry out the carriers seat allocation or selection system, issue boarding pass,



detach flight coupons.
- Ensure that frequent flyer programs of the airlines are professionally handled.
- Handle denied boarding process and compensation.
- Arrange for the hotel and conveyance in case of DBs and VDBs as per the carriers guidelines and SLA.
- Direct passengers through controls to departure gate.
- Make boarding announcements and manage the boarding process, manage upgrades and downgrades, handling stand by list, reconciliation of passenger numbers with aircraft documents prior to departure.
- Collect airport and any other service taxes applicable.
- Arrange for transfer desk/connection services and baggage recheck.
- Initiate pre-flight/post-flight work.
- Ensure proper and correct information/guidance to passengers.

📌 Sr. Customer Service Agent (New Delhi)
🏢 Bird Group
📍 New Delhi