- Manage IT service management processes, ensuring compliance with industry standards such as COBIT, ISO 27001, and ITIL.
- Develop and implement effective incident management strategies to minimize downtime and ensure timely resolution of issues.
- Collaborate with cross-functional teams to identify areas for improvement in ITSM processes and implement changes accordingly.
- Provide training and guidance on ITSM best practices to team members.
Job Requirements :
- 10-16 years of experience in IT services & consulting with expertise in COBIT, EUC, ITSM.
- Robust understanding of ITIL Intermediate certification or equivalent knowledge.
- Proven track record in managing incidents effectively using various tools like ticketing systems etc.
📌 it service delivery (Hyderabad)
🏢 IonIdea
📍 Hyderabad
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