Greetings from Cloudxtreme Technologies!!!

We are having urgent opening for reputed MNC for Long-term C2H Position

Note-If you are interested for Long-term C2H Position Kindly share your updated resume to [email protected]

Position ITSM Analyst

JD-

- 3-6 years experience in ITSM / IT operations process consulting (in-house IT or consulting).
- Working knowledge of ITIL concepts and common ITSM processes (Incident, Problem, Change, Request, Knowledge).
- Experience with at least one ITSM platform (preferably ServiceNow; alternatives: BMC Remedy/Helix, Jira Service Management, Ivanti, Cherwell).
- Robust documentation skills: process mapping, SOPs, governance artifacts, stakeholder-ready communications.




- ITIL Foundation certification (or higher).
- ServiceNow experience in specific modules (ITSM, CMDB, Discovery, Service Catalog, Knowledge, Reporting/Performance Analytics).
- Exposure to CMDB (Configuration Management Database) practices and service mapping concepts.
- Experience in regulated environments (SOX, SOC, HIPAA, PCI—if relevant).
- Experience establishing or improving CAB (Change Advisory Board) and Problem Management rhythms.

Exp-3-6Y

Location-Hyderabad

Notice Period- Immediate Joiner/0-15 days only

📌 ITSM Analyst (Hyderabad)
🏢 Cloudxtreme
📍 Hyderabad