Role & responsibilities

Fortinet Firewall Operations Primary Responsibility

- Handle day-to-day operations and administration of Fortinet FortiGate Firewalls.
- Monitor firewall health, connectivity, traffic, and security events.
- Create, modify, and troubleshoot Firewall Policies and Security Rules.
- Configure and troubleshoot NAT, routing, and network connectivity.
- Configure and troubleshoot IPsec VPN and SSL VPN.
- Troubleshoot FortiGate HA and firewall failover-related issues.
- Analyze firewall logs and traffic flows to identify and resolve connectivity issues.
- Perform firewall configuration changes and troubleshoot issues independently.
- Troubleshoot application and user connectivity issues through firewall traffic analysis.
- Identify and resolve firewall-related incidents within the required timelines.
- Handle L2/L3 technical troubleshooting calls related to Fortinet Firewalls.
- Perform root-cause analysis for recurring or complex firewall issues.
- Coordinate with Fortinet/OEM support and L3 teams when advanced troubleshooting is required.

FortiManager

- Manage FortiGate devices using FortiManager.
- Perform configuration changes and policy management through FortiManager.
- Troubleshoot FortiManager-related configuration and synchronization issues.
- Understand ADOMs, policy packages,



device management, and configuration deployment.

Network / Supporting Skills

- Good knowledge of Switching and VLANs.
- Good understanding of Routing and TCP/IP networking.
- Basic to intermediate knowledge of SD-WAN.
- Basic knowledge of Zscaler and ability to perform basic troubleshooting.
- Good understanding of DNS, DHCP, ARP and general network connectivity.

Mandatory Technical Skills

- Fortinet FortiGate Firewall – L2+
- Strong hands-on experience in Fortinet Firewall Operations.
- Experience handling L2/L3 technical calls.
- FortiManager – Working Knowledge
- Robust understanding of:
- Firewall Policies
- NAT
- Routing
- IPsec VPN
- SSL VPN
- HA
- Firewall Logs
- Traffic Flow Analysis
- TCP/IP
- VLANs and Switching

- SD-WAN – Basic/Intermediate knowledge.
- Zscaler – Basic knowledge.
- FortiAnalyzer – Added advantage.
- Fortinet certification – Added advantage.

Experience

- 3+ years of experience in Firewall / Network Security operations.
- Strong hands-on experience with Fortinet FortiGate Firewalls.
- Experience working in an L2/L3 technical support environment.
- Experience handling customer-facing firewall troubleshooting calls.

📌 Fortinet Firewall Engineer (Bengaluru)
🏢 22by7 Solutions
📍 Bengaluru