About the Role

We are looking for a Desktop Support Engineer responsible for providing reliable technical support and maintaining the organization's IT infrastructure. The ideal candidate should have hands-on experience in desktop support, hardware and software troubleshooting, networking, IT asset management, and system administration..

Key Responsibilities

- Provide technical support and troubleshooting for desktop computers, laptops, printers, networking equipment, and other IT peripherals.
- Install, configure, maintain, and troubleshoot Windows operating systems, software applications, drivers, and system utilities.
- Manage and troubleshoot basic LAN/WAN connectivity, routers, switches, firewalls, Wi-Fi, and internet-related issues.
- Install, configure, and maintain biometric devices, printers, scanners, and other IT assets.
- Perform routine system maintenance, software updates, security patches, backups, and hardware upgrades.
- Diagnose and resolve hardware, software, network, and connectivity issues within defined timelines.
- Maintain accurate IT asset and inventory records, including allocation, tracking, and maintenance history.
- Ensure systems comply with IT security policies, access controls, antivirus requirements, and organizational protocols.
- Monitor the health and availability of IT systems and escalate complex technical issues when required.
- Coordinate with internal departments,



service providers, and external vendors for installation, maintenance, repairs, and technical support.
- Maintain proper documentation of incidents, service requests, troubleshooting activities, and IT infrastructure changes.
- Support users with basic IT training and guidance on hardware, software, security, and best practices.
- Ensure minimum downtime and contribute to the uninterrupted functioning of IT infrastructure and business operations.
- Required Skills & Qualifications

- Bachelor's in Computer Science, Information Technology, or a related field.
- 25 years of relevant experience in Desktop Support / IT Support / System Administration.
- Strong knowledge of Windows operating systems, hardware troubleshooting, software installation, and configuration.
- Valuable understanding of TCP/IP, LAN/WAN, DNS, DHCP, Wi-Fi, routers, switches, and basic firewall concepts.
- Hands-on experience with printers, scanners, biometric devices, and other IT peripherals.
- Knowledge of IT asset and inventory management.
- Familiarity with antivirus, endpoint security, system updates, and basic cybersecurity practices.
- Strong troubleshooting, analytical, communication, and interpersonal skills.
- Ability to work independently as well as coordinate effectively with internal teams and external vendors.

📌 Desktop Support Engineer (Sahibzada Ajit Singh Nagar)
🏢 WE Excel Software
📍 Sahibzada Ajit Singh Nagar