Role & responsibilities

oles & Responsibilities

- Respond to customer queries through email and live chat.
- Resolve customer issues accurately and within the defined turnaround time (TAT).
- Provide information about products, services, orders, and account-related queries.
- Maintain accurate records of customer interactions in the CRM system.
- Escalate complex issues to the appropriate team when required.
- Follow company policies, quality standards, and process guidelines.
- Ensure customer satisfaction by providing timely and professional support.
- Meet daily productivity, quality, and performance targets.
- Maintain confidentiality of customer information.
- Collaborate with team members and participate in training sessions.

Required Skills

- Excellent written English communication skills.
- Good typing speed and accuracy.
- Basic computer knowledge (MS Office, Email, Internet).
- Strong problem-solving and analytical skills.
- Ability to multitask and work in a rapid-paced environment.
- Willingness to work in rotational shifts, if required.

Preferred candidate profile

📌 Walk-in || Non Voice Customer Service Executive (Hyderabad)
🏢 Stratsol Software Systems
📍 Hyderabad