Key Responsibilities

1. Store Operations

- Manage complete day-to-day restaurant operations, including opening and closing of the store.
- Ensure 100% adherence to company SOPs, operational standards and processes.
- Ensure smooth deployment of manpower across shifts based on business requirements.
- Monitor service speed, productivity and operational efficiency.
- Ensure all equipment, facilities and restaurant infrastructure are maintained properly.
- Coordinate with the Area Manager and support functions for operational requirements.

2. Sales & Business Performance

- Achieve daily, weekly and monthly sales targets.
- Analyse sales trends, ADS, transactions and product mix and take corrective actions.
- Drive sales through effective execution of local and company-led promotions.
- Monitor store P&L; and identify opportunities for revenue growth and cost optimisation.
- Track key business KPIs and ensure timely action on performance gaps.

3. People Management

- Recruit, onboard, train and develop restaurant team members in coordination with HR/Operations.
- Prepare effective manpower deployment and shift rosters.
- Ensure attendance, discipline, grooming and performance standards.
- Conduct regular team huddles and performance discussions.
- Coach and develop Shift Managers and Team Members for future roles.
- Identify high performers and create a talent pipeline.
- Address employee grievances and maintain a positive work environment.
- Control employee attrition through engagement, recognition and effective people management.

4. Customer Experience

- Ensure excellent customer service and a robust customer-first culture.
- Handle and resolve customer complaints promptly and professionally.
- Monitor service quality, order accuracy and customer satisfaction.
- Ensure the restaurant maintains the required cleanliness,



ambience and hospitality standards.
- Collect customer feedback and implement improvement actions.

5. Food Quality, Safety & Hygiene

- Ensure compliance with food safety, hygiene and sanitation standards.
- Ensure adherence to approved recipes, portion control and product specifications.
- Conduct regular quality and hygiene checks.
- Ensure proper temperature control, storage and food handling practices.
- Maintain required food safety documentation and records.
- Immediately address any food safety or quality deviation.

6. Inventory, Wastage & Cost Control

- Maintain optimum stock levels and ensure product availability.
- Conduct daily/periodic inventory checks and reconciliation.
- Control food wastage, variance, shrinkage and unnecessary consumption.
- Ensure proper receiving, storage and rotation of inventory.
- Monitor expiry and near-expiry products.
- Raise stock requirements as per business needs and approved processes.

7. Cash & Revenue Integrity

- Ensure strict compliance with cash handling and banking procedures.
- Monitor POS transactions, billing and daily sales reconciliation.
- Ensure every sale is properly billed and recorded.
- Prevent cash leakage, revenue leakage, pilferage and other integrity issues.
- Ensure timely banking/deposit of collections as per company policy.
- Immediately report any cash variance or suspected integrity concern.

8. Compliance & Audit

- Ensure compliance with all company policies,



statutory requirements and food safety regulations.
- Maintain all required licenses, certificates, registers and store records.
- Ensure readiness for internal, operational, food safety and statutory audits.
- Close audit observations within defined timelines.
- Ensure zero tolerance for fraud, theft, manipulation or policy violations.

9. Training & Development

- Conduct on-the-job training for all team members.
- Ensure completion of mandatory training and certifications.
- Develop team capability on product knowledge, food safety, customer service and operational procedures.
- Conduct regular coaching and skill assessments.
- Build a strong succession pipeline for Shift Manager and Store Manager positions.

10. Reporting & Communication

- Ensure accurate and timely submission of daily, weekly and monthly reports.
- Review store performance with the Area Manager regularly.
- Communicate operational issues, manpower gaps, maintenance requirements and business risks proactively.
- Maintain proper documentation and store records.

Key Performance Indicators (KPIs)

- Sales / ADS achievement
- Transactions and average bill value
- Store profitability / controllable cost
- Food cost and wastage
- Inventory variance / shrinkage
- Labour productivity
- Customer satisfaction / complaints
- Food safety and hygiene score

- Audit score
- Training compliance
- Employee attrition
- Manpower availability
- Cash variance / revenue integrity
- Store cleanliness and operational standards

Candidate Profile

Education:

- Minimum 12th Pass; Graduate / Hotel Management qualification preferred.

Experience:

- Preferably 25 years of experience in QSR / restaurant / retail operations, with relevant experience in a supervisory or management role.

📌 Store Manager (Faridabad)
🏢 Eversub
📍 Faridabad