Role & responsibilities

- Make outbound calls to customers in the US market regarding overdue/outstanding payments.
- Effectively communicate payment expectations, due dates, and available payment options.
- Understand the reason for delinquency and work with customers to identify appropriate payment solutions.
- Negotiate and establish payment arrangements within approved guidelines.
- Follow up on promised payments and ensure commitments are met.
- Maintain accurate and complete records of all customer interactions, commitments, and payment arrangements.

Preferred candidate profile

- Experience in US collections, debt collection, accounts receivable, credit card collections, loan collections, healthcare collections, or similar US voice processes.
- Experience working with US customers in a BPO/contact-center workplace.

***IMMEDIATE JOINERS PREFERRED***

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📌 Customer Care Executive/Sr. CSE (Noida)
🏢 Orion IT Services
📍 Noida