The role: Be the human face of Pramaan OS. You'll handle frontline support for CA firms and run their onboarding and training — a hybrid role for someone who genuinely likes helping professionals succeed with software.
You will:
- Resolve support queries via chat, email, and calls with speed and warmth
- Onboard recent CA firms: setup, data migration coordination, training sessions
- Document recurring issues and feed them to Product and Engineering
- Build help-centre content (guides, FAQs, short videos)
You have:
- Excellent spoken and written English; Telugu strongly preferred
- Patience, empathy, and a teacher's instinct
- Comfort learning software deeply enough to teach it (B.Com/M.Com or accounting exposure a plus)
Why join: Every CA firm you onboard is a relationship you own. High visibility, direct impact on retention, and a front-row seat to a product launch