19 Aug
|
Lumina Datamatics
|
Mumbai
19 Aug
Lumina Datamatics
Mumbai
Role & Responsibilities
- Manage end-to-end onboarding and incubation of new partners/sellers.
- Provide training, guidance, and ongoing support on platform processes and policies.
- Build strong partner relationships and resolve onboarding issues efficiently.
- Collaborate with Operations, IT, Marketing, and other teams to ensure smooth onboarding.
- Track partner progress and identify opportunities for process improvement.
Preferred Candidate Profile
- Bachelors degree in Business, Communications, or a related field.
- 2+ years of experience in seller support, partner onboarding, customer service, BPO voice process, or e-commerce.
- Excellent verbal and written communication with solid problem-solving skills.
- Proficiency in MS Office, particularly Excel and Word.
- Customer-focused, organized, adaptable, and able to manage multiple priorities.
📌 Customer Support Executive (Mumbai)
🏢 Lumina Datamatics
📍 Mumbai