Role & responsibilities

- Minimum 3 years of expertise in Desktop Management and software distribution.
- Must have technical expertise in administrating various Software deployment tools like SCCM, Intune etc., Windows desktop management issues.
- Must have experience with Software packaging tools.
- Managing mass software distribution and troubleshooting failed deployments.
- Managing end to end patching for end user devices at the global level.
- Application and third-party patching.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
- Participate in triage calls for major incidents.
- Research and analyze new technologies. Establish and monitor short- and long-range plans for Infrastructure Solutions.
- Conducting Root Cause Analysis (RCA) for the problems and ensure to avoid its reoccurrence.
- Support, Manage,



optimize and maintain the configuration and installation of the desktop, to include, but not limited to, patch updates.
- Frequent reporting of the deployments for stakeholders.
- Manage Desktop (software and connectivity) incidents through to resolution.
- Experience in Automations through PowerShell or python.
- Strong ITIL process knowledge.
- Strong analytical, troubleshooting and problem-solving skills.
- Strong communication and collaboration skills.

Preferred candidate profile

- Bachelors degree in Computer Science or related technology field preferred.
- Solid working knowledge of ITIL principles and ITSM.
- Current understanding of industry trends and methodologies.
- Outstanding verbal and written communication skills.
- Excellent attention to detail.

📌 EUC Support (Bangalore Rural)
🏢 PwC
📍 Bangalore Rural