Job Summary

The candidate will be responsible for providing first-level technical support to end users, assisting with routine IT operations, performing scheduled maintenance activities, monitoring system health, and supporting infrastructure and application upgrade initiatives. The role requires a proactive individual with strong troubleshooting skills, attention to detail, and a customer-service-oriented approach. Manage multiple branches remotely and through regular visits as part of the operational and support requirement.

Key Responsibilities

User Support Helpdesk

- Provide first-level technical support to users for hardware, software, network, email, and application-related issues.
- Troubleshoot and resolve day-to-day IT incidents and service requests in a timely manner.
- Escalate complex issues to senior IT personnel when required.
- Assist users with workstation setup, software installation, printer configuration, and peripheral device support.
- Maintain accurate records of incidents, requests, and resolutions.

IT Operations Maintenance

- Perform regular and scheduled IT maintenance activities as per established procedures.
- Assist in patch management, software updates, antivirus updates, and operating system maintenance.
- Ensure backups are completed successfully and report any failures or anomalies.
- Maintain IT asset inventory and update documentation as required.
- Assist in managing networking equipment including firewalls, routers, switches, and Wi-Fi infrastructure.
- Monitor network connectivity and ensure stable operation of IT services.

Upgrade Project Support

- Assist the IT team during infrastructure, system, application, and network upgrade activities.
- Support deployment of recent hardware, software, and technology solutions.
- Participate in IT projects, deployments, migrations, and testing activities.
- Coordinate with users during planned maintenance and upgrade windows.

System Health Monitoring

- Conduct daily health checks of servers, network devices, applications, and critical IT services.




- Monitor system performance, storage utilization and security alerts.
- Report identified issues, risks, or abnormal system behaviour to the IT team.
- Maintain health check reports and operational documentation.

Documentation Compliance

- Maintain IT operational records, checklists, and standard operating procedures.
- Ensure adherence to IT security policies, standards, and best practices.
- Assist in IT audits, compliance reviews and documentation updates.

Required Qualifications

- Diploma / Bachelors Degree in Information Technology, Computer Science, Computer Engineering, or related field.
- 1-2 years of experience in IT Support, Helpdesk, System Administration, or a similar role.

Technical Skills

- Ability to diagnose and troubleshoot hardware and software issues effectively.
- Good understanding of Windows Linux and Macintosh operating systems.
- Knowledge of Microsoft 365, Active Directory, DNS, DHCP, and networking fundamentals.
- Familiarity with hardware troubleshooting and peripheral device support.
- Understanding of backup concepts, antivirus solutions, and endpoint management.
- Basic knowledge of virtualization platforms and cloud technologies will be an advantage.

Desired Competencies

- Strong troubleshooting and analytical skills.
- Good communication and interpersonal skills.
- Customer-focused approach to user support.
- Ability to work independently and as part of a team.
- Willingness to learn new technologies and adapt to changing business requirements.
- Ability to prioritize tasks and manage multiple assignments effectively.
- Good organizational and documentation skills.

Working Conditions

- May require working outside business hours during maintenance windows, upgrades, or emergency support situations.
- May require travel between office locations and datacentre facilities as needed.

Location
New Delhi Bangalore

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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