Job Title: Executive Voice Process (Inbound & Outbound)

About Dr. Agarwal's Eye Hospitals is one of India's leading eye care service providers, headquartered in Chennai. With a network of over 270+ eye hospitals across 17 states in India, the organization is committed to delivering world-class eye care services through advanced technology, clinical excellence, and patient-centric care. The group has a strong presence across South India, including 18 hospitals in Chennai, over 20 locations across Tamil Nadu, 11 hospitals in Bengaluru, and 10 hospitals in Hyderabad.

Position Details Designation: Executive Voice Process (Inbound & Outbound)

Department: Contact Center / Patient Engagement

Address: No 50, 100 Feet Rd, next to Sony World Signal, 4th Block, Koramangala, Bengaluru, Karnataka 560034

Employment Type: Full-Time

Working Days: 6 Days a Week

Compensation: 17,000 30,000 Take Home per Month (Based on language proficiency and experience)

Job Summary
We are looking for enthusiastic and customer-focused professionals to join our Contact Center team. The incumbent will be responsible for managing inbound and outbound calls, assisting patients with their queries, scheduling appointments, and providing information regarding the hospital's services. The ideal candidate should possess excellent communication skills and be fluent in English along with any one of the following languages: Malayalam, Kannada, Telugu, or Hindi.
Key Responsibilities

- FRESHERS ARE WELCOME WITH MULTI-LINGUAL.
- Handle inbound and outbound calls professionally and courteously.
- Respond to patient inquiries and provide accurate information regarding services, doctors, appointments, and hospital facilities.




- Generate and follow up on patient leads to improve conversion and engagement.
- Schedule, reschedule, and confirm patient appointments.
- Maintain high standards of customer service and patient satisfaction.
- Accurately record call details, customer interactions, and follow-up actions in the system.
- Coordinate with internal departments to resolve patient concerns promptly.
- Achieve assigned productivity and quality metrics.
- Ensure compliance with organizational policies and service standards.

Desired Candidate Profile Educational Qualification

- Any Graduate or Undergraduate with relevant experience.

Experience

- Freshers are welcome
- 0-5 years of experience in Telecalling, Customer Service, BPO, Call Center, Healthcare Support, or related customer-facing roles.
- Freshers with strong communication skills may also apply.

Mandatory Skills

- Fluency in English and any one of the following languages:
- Kannada
- Telugu
- Hindi

- Excellent verbal communication and interpersonal skills.
- Ability to engage customers confidently and professionally.
- Basic computer proficiency and familiarity with MS Office applications.

Preferred Skills

- Prior experience in healthcare, customer support, or voice process roles.
- Strong problem-solving and relationship management skills.
- Ability to work in a fast-paced environment and manage multiple interactions efficiently.

What We Offer

- Prospect to work with one of India's most trusted eye care brands.
- Structured training and career growth opportunities.
- Professional and team-oriented work environment.
- Exposure to patient engagement and healthcare service excellence.

If you're interested, please submit your updated resume and language proficiency details.

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