- Handle inbound and outbound customer calls professionally.
- Understand customer requirements and provide suitable products/services.
- Resolve customer queries and provide accurate information.
- Generate leads and convert enquiries into sales.
- Achieve daily, weekly, and monthly sales targets.
- Follow up with prospective and existing customers.
- Maintain customer information and call records in CRM.
- Handle objections and negotiate effectively to close sales.
- Ensure a positive customer experience and maintain service quality.
- Meet process KPIs such as sales, conversion, call quality, productivity, and customer satisfaction.