Responsibilities

- Should be able to manage the day today planning, Operational challenges, problem-solving of external vendors / team.
- Analyse the performance of collection agencies and provide them corrective action for improvement.
- Preparing daily/weekly/monthly reports basis the performance of agencies.
- To ensure delivery of expected collection targets and set high performance levels. Should be able to develop the team, to ensure delivery of a consistently superior customer experience and high customer satisfaction levels.
- Delivery of team collection targets, quality, portfolio coverage and productivity targets indicators. People Management, including all HR related issues, as well as staff development.
- Ensuring that the field executive visits maximum number of cases in a day as per company policy.

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Agency Manager For Recoveries (Gurugram)
🏢 home credit
📍 Gurugram