THE ROYAL GOLDENWINGS GROUP

WORK FROM HOME INDIA

Customer Support & Operations Work From Home

Starting In-Hand Salary: 20,000 1,00,000 per month

Applicable positions may include:

- Customer Support Agent
- Team Leader
- Supervisor
- Manager
- Trainer
- Quality Analyst

Salary may vary based on position, experience, skills, performance, and applicable company policies.

INTERNATIONAL ON-SITE / OFFICE

International Customer Support & Operations International Locations

Starting In-Hand Salary: USD $1,500 $5,000 per month

International opportunities may include:

- Customer Support Agent
- Team Leader
- Supervisor
- Manager
- Trainer
- Quality Analyst

International compensation may vary according to country, employer, position, experience, qualifications, benefits, local payroll/tax rules, and employment contract.

Salary may vary based on position, experience, skills, performance, and applicable company policies.

A. # THE ROYAL GOLDENWINGS GROUP

## CUSTOMER SUPPORT WORK FROM HOME

**Job Type:** Full-Time / Part-Time

**Work Mode:** Remote / Work From Home

**Department:** Customer Support / Client Services / Operations

### WE ARE HIRING MULTIPLE POSITIONS

THE ROYAL GOLDENWINGS GROUP is looking for motivated, professional, and career-focused candidates for multiple **Work From Home** positions across Customer Support, Operations, Training, and Quality.

### JOB POSITIONS

**1. Customer Support Agent**

Handle customer enquiries, provide accurate information, assist with requests, maintain customer records, and deliver excellent customer service through approved communication channels.

**2. Team Leader**

Lead a team of Customer Support Agents, monitor daily performance, conduct team briefings, provide coaching, handle escalations, and support achievement of team targets.

**3. Supervisor**

Supervise teams and day-to-day customer-support operations, monitor productivity and service quality, support Team Leaders, handle escalated issues, and ensure company procedures are followed.

**4. Manager**

Manage customer-support operations, lead Supervisors and Team Leaders, monitor overall performance, analyze operational results, implement improvement strategies, and support business objectives.

**5. Trainer**

Train and develop new and existing employees, conduct onboarding and process training, prepare training materials, assess employee performance, and provide coaching and feedback.

**6. Quality Analyst / Quality Executive**

Monitor customer interactions, conduct quality evaluations, identify performance gaps, prepare quality reports, provide feedback, and work with Operations and Training teams to improve service standards.

### CAREER OPPORTUNITIES

Candidates may be considered for positions according to their **experience, qualifications, skills, performance, and available vacancies**.

**Career progression may include:**

**Agent Team Leader Supervisor Manager**

Specialist pathways may include:

**Agent Trainer**

**Agent Quality Analyst Quality Lead**

### WHO CAN APPLY?

* Freshers may apply for eligible entry-level positions.

* Experienced customer-support professionals.

* Team Leaders and Supervisors.

* Trainers and Quality professionals.

* Operations and Customer Service Managers.

* Candidates with strong communication and interpersonal skills.

* Candidates comfortable working independently in a remote environment.

### WORK-FROM-HOME REQUIREMENTS

Candidates should have:

* Reliable internet connection.

* Smartphone and/or computer/laptop as required.

* Professional communication setup.

* Ability to attend online meetings and training.

* A suitable environment for remote work.

* Availability during assigned working hours.

### KEY SKILLS

* Customer Service

* Communication

* Leadership

* Team Management

* Training & Coaching

* Quality Assurance

* Problem Solving

* Basic Computer Skills

* Time Management

* Professional Communication

### WHY JOIN THE ROYAL GOLDENWINGS GROUP?





* Work-from-home opportunities.

* Multiple career levels and positions.

* Training and professional development.

* Performance-based growth opportunities.

* Opportunity to build experience in Customer Support, Operations, Training, and Quality.

* Professional and collaborative working environment.

### APPLY NOW

**THE ROYAL GOLDENWINGS GROUP**

*Connecting Talent with Career Opportunities — Locally & Internationally*

**Open Positions:**

**Agent | Team Leader | Supervisor | Manager | Trainer | Quality**

*All appointments are subject to the specific vacancy, candidate suitability, selection process, and applicable employment requirements.*

B. THE ROYAL GOLDENWINGS GROUP

INTERNATIONAL CUSTOMER SUPPORT & OPERATIONS — MULTIPLE JOB OPENINGS

Department: Customer Support / Operations / Training / Quality

Job Type: Full-Time

Work Mode: On-Site / Office — International Locations

Career Level: Entry Level to Management

International Destinations: Australia & New Zealand • Ireland • Canada & USA • UAE & Saudi Arabia • Germany • United Kingdom

WE ARE HIRING ACROSS MULTIPLE LEVELS

THE ROYAL GOLDENWINGS GROUP is seeking motivated, professional, and career-focused individuals for multiple positions across Customer Support, Operations, Team Management, Training, and Quality.

1. CUSTOMER SUPPORT AGENT

Role: Customer Support Agent / Customer Service Executive

Responsibilities:

Handle customer enquiries professionally.

Provide accurate information and assistance.

Manage customer requests and follow-ups.

Maintain accurate customer records.

Resolve routine customer concerns.

Follow company service standards and procedures.

Achieve assigned customer-service targets.

Ideal Candidate:

Good communication skills.

Customer-focused attitude.

Basic computer knowledge.

Freshers and experienced candidates may apply depending on the vacancy.

2. TRAINER

Role: Customer Support Trainer / Process Trainer

Responsibilities:

Conduct training and induction programs for new employees.

Explain processes, systems, products, and customer-service standards.

Prepare training materials and practical exercises.

Monitor trainee performance and provide feedback.

Conduct assessments and knowledge checks.

Identify training gaps and recommend improvements.

Work with operations and quality teams to improve employee performance.

Ideal Candidate:

Strong communication and presentation skills.

Good understanding of customer-service operations.

Previous training or customer-service experience is an advantage.

Ability to motivate and develop employees.

3. QUALITY ANALYST / QUALITY EXECUTIVE

Role: Quality Analyst / Quality Assurance Executive

Responsibilities:

Monitor and evaluate customer interactions.

Conduct quality checks and performance audits.

Ensure employees follow established processes and service standards.

Identify recurring quality issues.

Prepare quality reports and performance feedback.

Work with trainers and operations teams on improvement plans.

Support continuous improvement initiatives.

Ideal Candidate:

Strong attention to detail.

Analytical and communication skills.

Understanding of customer-service standards.

Previous quality/customer-service experience is an advantage.

4. TEAM LEADER

Role: Customer Support Team Leader

Responsibilities:

Lead and supervise a team of customer-support professionals.

Allocate daily tasks and monitor team performance.

Support team members in handling complex customer issues.

Conduct team briefings and coaching sessions.

Track productivity,



attendance, service quality, and performance.

Provide regular feedback and performance guidance.

Coordinate with supervisors and managers.

Help achieve departmental targets and service standards.

Ideal Candidate:

Leadership and people-management skills.

Strong communication and problem-solving abilities.

Previous team-handling/customer-service experience preferred.

Ability to work in a rapid-paced environment.

5. SUPERVISOR

Role: Customer Support Supervisor / Operations Supervisor

Responsibilities:

Supervise customer-support teams and daily operations.

Monitor productivity, quality, attendance, and service performance.

Coach Team Leaders and frontline employees.

Handle escalated customer issues.

Review operational reports and identify improvement areas.

Coordinate with Training and Quality teams.

Ensure compliance with company processes and operational standards.

Support achievement of departmental goals.

Ideal Candidate:

Strong leadership and organizational abilities.

Previous supervisory or team-management experience preferred.

Excellent communication and decision-making skills.

Ability to manage multiple priorities.

6. OPERATIONS MANAGER / CUSTOMER SERVICE MANAGER

Role: Operations Manager / Customer Support Manager

Responsibilities:

Manage overall customer-support operations.

Lead Supervisors, Team Leaders, Agents, Trainers, and Quality teams.

Establish and monitor operational performance objectives.

Analyze productivity, customer experience, quality, and performance data.

Develop strategies to improve operational efficiency.

Manage escalations and critical customer-service matters.

Coordinate with senior management and other departments.

Develop and implement process-improvement initiatives.

Build a high-performing and professional team culture.

Ideal Candidate:

Proven leadership and operations-management capabilities.

Strong analytical and decision-making skills.

Excellent communication and people-management skills.

Experience managing customer-service/contact-centre operations is preferred.

CAREER LEVELS

Agent Senior Agent Team Leader Supervisor Manager

Specialist career paths may also include:

Agent Trainer

Agent Quality Analyst Quality Lead

Career progression is subject to performance, experience, qualifications, available positions, and employer requirements.

INTERNATIONAL DESTINATIONS

International vacancies may be available in:

Australia & New Zealand

Ireland

Canada & USA

UAE & Saudi Arabia

Germany

United Kingdom

Specific locations and positions depend on actual vacancies and applicable employer and destination-country requirements.

WHO CAN APPLY?

Applications may be considered from:

Freshers for eligible entry-level positions.

Experienced Customer Support Executives.

Senior Customer Service Professionals.

Team Leaders.

Supervisors.

Trainers.

Quality Analysts.

Operations Managers.

Customer Service Managers.

Candidates should have the qualifications, experience, communication ability, and other requirements specified for the particular vacancy.

INTERNATIONAL EMPLOYMENT NOTICE

International positions are subject to employer selection, employment contracts, immigration rules, visa/work authorization requirements, and destination-country laws.

Once your job application approves and you get guarantee of employment, company will help for visa approval, relocation, or placement in a particular country.

Candidates will get confirmation of job title, location, salary, benefits, contract terms, accommodation, also company will help the candidate for visa/work authorization arrangements, and any application.

BUILD YOUR CAREER WITH THE ROYAL GOLDENWINGS GROUP

From Customer Support Agent to International Management — explore opportunities across Customer Service, Operations, Training & Quality.

THE ROYAL GOLDENWINGS GROUP

Connecting Talent with Career Opportunities — Locally & Internationally

📌 Customer Support Executive (Kohima)
🏢 THE ROYAL GOLDENWINGS GROUP
📍 Kohima