Tech Mahindra Ltd - Pune Hiring for International Inbound Voice

Interview Location: Tech Mahindra Hinjewadi Phase 3

Work Location- Tech Mahindra Hinjewadi Phase 3(Both Way Cab facility)

- Shift: US rotational shift
- Job Location: Pune Hinjewadi Phase 3
- Experience: 1 to 3 Years
- Interview Rounds: 3
- Education: Any undergraduate

Role & responsibilities:

- Resolving billing issues using query solving techniques and providing clear and concise information. Answering questions about billing or services.
- Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
- Listen actively to customer needs, concerns, and feedback, and respond appropriately.
- Accurately document customer interactions and update records in the CRM system.
- Collaborate with team members and other departments to resolve complex issues.

Required profile:

- Min 12 month of international Inbound Voice experience
- Min 10 + 2 ( Undergraduate ) is mandatory
- In Billing (Understanding of recurring bills,



Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
- Experience resolving customer issues in billing,
- Demonstrated communication skills.
- The clarity in thought process (Able to articulate his/ her thought)
- Ability to handle tough situations with customers.
- Strong ability to multitask and take rapid decisions independently.
- Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
- Customer Centric & Logical Thinking & Need to be Enough Spontaneous & Need to take the ownership on the Customer cases.
- Ensure Timely & Professional Responses to all Queries.

Perks and Benefits:

- Cab Facility both ways [Pick up and drop within Transport radius.
- Immense Growth
- Interview Rounds: 1st Level - HR ROUND 2nd Level - UAT / Operations 3rd Level SHL [Need to score B2 and above

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