- Handle inbound/outbound calls from international customers.
- Understand customer concerns and provide accurate solutions.
- Maintain skilled communication and deliver excellent customer service.
- Resolve customer queries within the defined turnaround time.
- Follow process guidelines, quality standards, and compliance requirements.
- Update customer details and call information in the CRM.
- Achieve assigned targets for quality, productivity, customer satisfaction, and attendance.
- Escalate complex issues to the appropriate team when required.
📌 International Customer Service Representative (Bengaluru)
🏢 S2F Talent Hub
📍 Bengaluru
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