Roles & Responsibilities

- Handle customer queries and concerns through phone calls, emails, and chat professionally and promptly.
- Provide accurate information about product features, functionalities, and services.
- Troubleshoot and resolve product-related issues within the defined TAT.
- Coordinate with Technical Support and other internal teams to resolve complex issues.
- Follow up with customers to ensure complete resolution and customer satisfaction.
- Maintain solid product knowledge and stay updated on new features, updates, and policies.
- Accurately document customer interactions, issues, and resolutions in the CRM/Support System.
- Identify recurring issues and FAQs to improve support efficiency and service quality.
- Collect and share customer feedback, suggestions,



and pain points with relevant teams.
- Contribute to improving the overall customer experience and support process.

Preferred Candidate Profile

- 0 - 3 years of experience in Customer Support, Technical Support, or a similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and troubleshooting skills.
- Ability to handle challenging customer situations professionally.
- Comfortable working in a fast-paced environment.
- Good understanding of CRM/Customer Support tools.
- Knowledge of Tally is a plus.
- Willingness to work in a Voice/Blended Support environment.

📌 Customer Support Executive (Surat)
🏢 Suvit Fintech
📍 Surat