Job Summary

Overview

Are you a technical program manager who wants to focus on analytic platforms and data needs? Are you passionate about coordinating and clearly communicating across teams while also managing risk and priorities for your team? Do you want to work in an inclusive and nurturing culture that encourages your own professional learning and development?

We are currently seeking a Technical Program Manager for the Clearing Program. You will own the end-to-end delivery of engineering projects.

Responsibilities

- Plan and manage a group of related technology projects or activities in a coordinated way from inception through successful delivery.
- Deep understanding of the design approaches and technologies utilized in your area.
- Focus on the customer experience, the build and delivery processes, and the problems to be solved.
- Work across multiple scrum teams (may be cross-cutting across products, scrum teams, and/or technologies or work may be vertically focused on a single product or feature set).
- Align dependent organizations and remove/mitigate all blocking issues.
- Work directly with external technology providers and customers.
- Work with limited guidance, seeking guidance as needed because the product and delivery strategy is defined.
- Deep understanding of the business and technical requirements for the solutions being built.
- Understand the needs of the engineers and technical operations teams who have to build, maintain, and operate the system for the life of the system.
- Recognize complex designs and propose simplified solutions by working with software design engineers, principals, and TPMs.
- Help customers and the engineering teams make trade-off decisions by considering all of the data including business goals, technical platform strategy, customer experience, and maintainability.
- You identify blocking issues and manage their resolution.
- Identify, assess, track, and mitigate issues and risks at multiple levels.
- Write documentation as required.




- Partner with industry vendors that provide technology or user experience design components that support our architecture and work with vendors on our implementation plans and roadmaps, identifying partnership opportunities to increase our development velocity and our learnings.
- Communicate roll-up of project issues and status in a concise, accurate, and professional manner for senior leadership consumption, escalating blocking issues when appropriate.
- Communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels.
- Work across teams to optimize processes.
- Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives.
- Anticipate bottlenecks and adequately factor in contingency for unplanned delays.
- Determine if success metrics are in place, and if not, work to define them.
- Recognize discordant views and take part in constructive dialog to resolve them.
- Continuously assess development processes, test plans, and operations. Work with teams to improve concurrent project delivery.
- Streamline and/or eliminate excess processes in any area of the architecture, production operations environment, or business area where the same efforts (or issues) are repeated year-over-year.

All About You

- Deep understanding of the design approaches, technologies, and business drivers in your area.
- Demonstrated understanding of Project Management processes, strategies, and methods.
- Expert level knowledge of software development processes and Agile practices.
- Experience working in a high-level collaborative environment and promoting a teamwork mentality.
- Experience applying analytical thinking and problem-solving skills.
- Ability to predict challenges and seek to proactively head-off obstacles.




- Excellent time management and organizational skills.
- Experience in all things data - writing SQL queries, researching data discrepancies, data reporting.
- Strong communication skills - both verbal and written - with the ability to communicate critical points efficiently across a wide range of audiences.
- Passion and experience in working on customer-facing emerging products and services.
- Robust sense of personal accountability regarding decision-making and supervising scrum teams.
- Results-driven with a proven ability to effectively define and communicate project status, risks, and solutions in a proactive manner. Able to manage support issues to drive to root cause and resolution.
- High-energy, detail-oriented, proactive, and adaptive with the ability to work in a dynamic environment.
- Ability to simultaneously manage short-term priorities and long-term initiatives with experience working with agile software development processes, ideally as a scrum master.
- Build solid and trust-based relationships within the team and various stakeholders, becoming a valued thought partner.
- Ability to exercise influence outside your own teams to achieve results for the entire organization.
- Expertise in Jira and AI.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization; therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard's security policies and practices.
- Ensure the confidentiality and integrity of the information being accessed.
- Report any suspected information security violation or breach.
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Locations: Pune, India

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Technical Program Manager II (Pune)
🏢 Mastercard
📍 Pune