Back Office Executive - Client Servicing & Property Marketing
Central Desk• Supports All 5 Verticals

LOCATION
Pali Naka, Bandra West (Office-based)CTC
1.80 - 3.00 LPA + Incentive

EXPERIENCE
0 to 5 Years

REPORTS TO
Operations Lead / Founder

ROLE MISSION
Be the engine room for all five MAD verticals - Residential, Offices, Showrooms, Plots and Pre-Leased Assets.

Source and post listings, manage every inbound enquiry, and hand off qualified, site-visit-ready leads to the on-field sales team, following each one through to closure.

KEY RESPONSIBILITIES
Sourcing Properties
Source properties/listings from all possible channels - MagicBricks, 99acres, Housing.com, newspapers/classifieds, and MAD's existing customer and owner database across all five verticals.
Build and maintain an organised, up-to-date inventory database for the team.

Posting & Listing Management
Post and refresh properties accurately on MagicBricks, 99acres, Housing.com and the relevant broker/agent and direct-client WhatsApp groups. Maintain listing hygiene - correct pricing, photos and configuration; prompt removal of sold/leased inventory.

Attending Enquiries & Scheduling Visits
Attend to enquiries received via portals, WhatsApp groups, calls and referrals; qualify each one (budget, configuration, locality, purpose, timeline).Schedule site visits with the on-field sales team, coordinating calendars and ensuring a smooth handoff with full client context.

Follow-Up Until Closure
Track every enquiry and scheduled visit end-to-end,



following up diligently alongside the sales team until closure.
Maintain accurate, current records on the CRM status, next action, notes and prepare regular MIS/reports for the Founder and Operations Lead.

WHAT WE'RE LOOKING FOR
Graduate (any stream); freshers with strong communication skills are welcome to apply.

Excellent written and spoken English, Hindi and Marathi - this is a desk role built on clear, prompt communication.

Comfortable working across property portals, WhatsApp Business/Web and CRM/Excel-based tracking all day.

Organised, detail-oriented and able to multitask across five verticals' worth of listings and enquiries at once.

High integrity and reliability - this desk is the first point of contact for MAD's clients and channel partners.

MAD is building a dedicated, majority-female back-office desk for this function and especially encourages women candidates to apply; the role is open to all qualified candidates.

WHAT MAD OFFERS
Fixed CTC of 1.80 - 3.00 LPA plus excellent incentive linked to leads and visits that convert to closure.

Stable, office-based working hours at MAD's Bandra West office - no field travel required.

Direct mentorship from the Founder & CEO and Operations leadership, with visibility across all five MAD verticals.

A modern, structured workflow (CRM, WhatsApp automation, MIS reporting) rather than ad-hoc broking admin.

A explicit growth path into Operations/Team Lead roles, or lateral movement into a specialist vertical or field sales role.

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