Process: Tech Customer Service Voice, Chat & Email
Work Mode: Work From Office
Experience: Minimum 1 year of experience on paper
Education: Graduation Mandatory
Shift: Rotational / 24x7 | 5 Days Working

Job Description

MNC BPO is hiring Customer Service / Technical Support / Sales Executives for its Tech CS process in Jaipur.

The role involves handling customer queries through Voice, Chat & Email, providing basic technical troubleshooting, resolving customer issues, and driving upselling/cross-selling opportunities.

Salary

- 11.5 Years: 42,000/month package
- 1.52 Years: 44,000/month package
- 2+ Years: 46,000/month package

** Package: CTC + PLI + Statutory Bonus**

Perks

- PF, ESIC, Mediclaim & Gratuity as per policy
- 2.16 paid leaves/month
- Partially paid cab facility for eligible night shifts (9:30 PM6:00 AM)
- 3 months paid training
- IJP opportunity after 9 months




- 10-day hotel stay for eligible outstation candidates

Eligibility

- Graduation mandatory
- 1+ year of experience in Customer Service / Technical Support / Sales / International BPO
- International BPO experience preferred
- Excellent English communication skills
- Basic technical troubleshooting knowledge
- Strong customer handling and sales skills

Key Responsibilities

- Handle customer interactions via Voice, Chat & Email
- Provide technical support and troubleshooting
- Resolve customer queries and ensure high CSAT
- Drive upselling and cross-selling
- Achieve Quality, Productivity, CSAT and Sales targets
- Maintain customer interaction records

📌 Customer Service / Technical Support: International Process || BPO (Jaipur)
🏢 Red Hibiscus Info Solutions
📍 Jaipur