Role & responsibilities

ServiceNow Development & Configuration

- Design, configure, and develop ServiceNow solutions specializing in IRM, TPRM, and SecOps modules.
- Build and maintain workflows, Flow Designer flows, business rules, client scripts, UI policies, and integrations.
- Apply ServiceNow best-practice customization while ensuring platform performance, scalability, and security.
- Support ServiceNow upgrades, patching, and regression testing activities.

IRM & TPRM Responsibilities

- Implement and enhance Operational Risk, IT Risk, Compliance, Audit, Issue Management, and Policy & Control use cases.
- Configure and manage TPRM lifecycle workflows including vendor onboarding, risk assessments, due diligence, and ongoing monitoring.
- Enable traceability across risks, controls, issues,



and remediation actions to support regulatory and audit requirements.
- Configure dashboards and reports to provide actionable risk and third-party exposure insights.

SecOps Responsibilities

- Implement and enhance Security Incident Response, Vulnerability Response, and Threat Intelligence modules.
- Integrate ServiceNow SecOps with external security tools using REST APIs and MID Servers.
- Automate security workflows to improve incident triage, prioritization, remediation tracking, and SLA management.
- Ensure security findings are appropriately linked to enterprise risk and third-party risk

📌 Senior Associate - ServiceNow Developer (Hyderabad)
🏢 PwC
📍 Hyderabad