Responsibilities and Duties

- Oversee engagement and team building
- End-to-end project management of events and employee engagement activities
- Corporate social responsibility activities [Community service, community awareness, sponsorships, and fundraising events and fund collection (if applicable)]
- Overall five senses experience of the site
- Site's overall culture champion
- Overall management of clubs and communities
- Assist with developing strategies and initiatives to promote and achieve a culture of excellence and employee engagement.
- Overall lead of the development and delivery of the organizations calendar of activities.
- Communicate and consult with employees about the engagement concepts to ensure the organization is showing appreciation and recognition for its employees.
- Interact and collaborate effectively and positively with individuals of all levels of the organization.
- Customer Service Week activities
- Site wide communications, promotional materials, upcoming events and activities
- Assist with the development and delivery of the organization’s calendar of activities.
- Assist Employee Engagement Head in collecting data to support continued employee engagement initiatives.
- Participate in professional growth activities
- Assume other duties and special projects as assigned
- Employee Appreciation Day
- Community service, community awareness, sponsorships,



and fundraising events and fund collection
- Managing Site specific Social Media Account
- Calendar creation/maintenance

Other Duties:

- Site-level Engagement for 3 sites, budget management
- Direct cost control for 1 to 4 sites
- Visit management for 1 to 4 sites
- Floor walks and Site experience raised by TMs
- Maintenance of all Event plans with budget (Project Management files)
- 1x1s with Site VPs/head for collab, reporting, and help needed
- Responsible in liquidating expenses of site engagement activities

Required Knowledge and Skills

- Knowledge in Planning and Organizing various engagement initiatives.
- Has basic to advance knowledge in Digital Arts such as photography, videography and graphic design.
- Basic experience in production design.
- Must have a knowledge in financial management.
- Has the ability to quickly assess a given problem and quickly decide on a course of action.
- Can work and adapt to a quick-paced working environment.
- Must be flexible and open for learning.
- Excellent organizational skills.
- Good analytical thinking and negotiation skills.
- Must be a good team player.
- At least 3 years of related working experience in customer experience operations and as a management specialist
- A good track record of meeting and delivering target

📌 Engagement Manager (Mumbai)
🏢 TaskUs
📍 Mumbai